Ankur Dalal is a results-oriented hands-on leader with global experience across different industries, in the area of Customer Experience, Ecosystem Architecture and value driven business models. Bringing in customer behaviour perspective through the journey in realizing CX strategy is one of his key strength. He is also thought leader and an advisor in the area of Employee Experience, and focus on how gap between strategy and execution can be filled with right set of capabilities.
He is an active trend follower and evangelist that bring in cross industry perspectives to generate data driven business models, and enables new dimension of business performance. He effectively maps Digitalization and Ecosystem capabilities in a use case perspective to make it more tangible. A challenger who is eager to push boundaries and make organizations ready for the next wave of change.