Aswin Peter

Senior Product Lead - Customer Experience & Product Strategy,

British Gas

Biography

Aswin Peter is a senior Product and Customer Experience leader in the Energy and Utilities sector, with extensive experience leading digital transformation, data-led product strategy and customer-focused innovation across complex, regulated environments.His work spans digital products, AI enabled customer experience, data and analytics, payments, personalisation and smart energy, with a particular focus on translating technology and data into practical products, better decision-making and measurable business outcomes. He has worked across large scale transformation programmes where modern data platforms, analytics, automation and AI play a critical role in improving both customer and operational performance.Aswin is a regular industry speaker and awards judge, bringing a pragmatic perspective on how organisations can move beyond technology implementation to build scalable, trusted and genuinely useful products and experiences that create value for customers and the wider business.

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