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    Day 2


Martine van der Lee will talk about how KLM uses social media to help customers in the best possible way. From using artificial intelligence for answering customer questions faster to being able to book a ticket and checking in on platforms as Facebook Messenger, WhatsApp, Twitter and Wechat: KLM is a pioneer of bot technology and AI to make things easier for its employees and customers.

Associated Speakers:

Martine Van Der Lee

Director Social Media


Associated Talks:

10:00AM - Day 2

View Panel: ChatBots – the next generation of messaging apps

09:30AM - Day 2

View Keynote: Hello KLM. How KLM uses the best of humans and technology to talk with her customers on chat and voice.

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