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    Day 2


Service Management is being transformed by technologies like artificial intelligence (AI), machine learning (ML), chatbots, virtual agents and Internet of things (IoT). These technologies are driving dramatic changes to enterprises. Savvy business leaders are jumping in headfirst and applying AI and ML to solve real business challenges. Join us for an in-depth discussion about these advances in technologies and what they mean to the future of Service Management.

You will learn how organizations such as George Washington University are digitally transforming and what you can expect as you make key decisions to shape your organization’s future.



Associated Speakers:

Jon Hall

Principal Product Manager


Associated Talks:

09:50AM - Day 2

View Keynote: BMC Helix: The Future of Service is Cognitive

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