• Start Time:
    03:00PM
  • End Time:
    03:45PM
  • Day:
    Day 2

Talk:

  • The impact of AI and understanding when AI is most effective as a tool for customer service
  • Why smart tech are key to creating contextual experiences
  • Using AI to predict consumers intentions
  • Effective personalisation of communications to create positive impacts
  • What’s the most effective way of engaging staff and help them work along-side AI?
  • What are the cost implications both short and long-term?

Associated Speakers:

Kalyan Meduri

Digital Innovation Marketer

Associated Talks:

03:00PM - Day 2

View Panel: The Revolutionising of Customer Experiences through AI

View Full Info

Marrit Kuin

Global Digital Innovation Manager

Royal FrieslandCampina

Associated Talks:

03:00PM - Day 2

View Panel: The Revolutionising of Customer Experiences through AI

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Julio Peironcely

Head of Data Science team

Schiphol Airport

Associated Talks:

03:00PM - Day 2

View Panel: The Revolutionising of Customer Experiences through AI

12:15PM - Day 2

View How data science enables Schiphol to become the best digital airport in the World

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Simon Poole

Head of Technology

Just Eat

Associated Talks:

03:00PM - Day 2

View Panel: The Revolutionising of Customer Experiences through AI

11:45AM - Day 2

View Just Eat: Using AI to solve real-world problems for 23m hungry customers

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