Dougie Anscombe-Stephen can usually be found browsing the internet for the next technology sensation, looking for innovations that aim to enhance experiences and optimise business process. Whilst not doing this, Dougie has led Business and Technology Transformations for enterprise organisations for the last 20 years. With roots from military service in the UK, Dougie started the journey on Business Transformation at the Ministry of Defence, in London, part of the original leadership team on the DII(C) Programme, aiming to take the Tri-Service and Civil Service arms of the Ministry of Defence into the ‘paperless office’ world, using Technology and Business Process Optimisation to solve the big problems within Central Government. Since his MoD days, Dougie has worked for the likes of SSE plc, Nielsen & GSK, delivering Transformation excellence in both Technology and Business, and was appointed the Digital Innovation Lead for London Luton Airport (LLA) in April 2017. Dougie’s role at LLA has 2 pillars – Operational Technology Transformation and Passenger Experience. Alongside a considerable effort to improve the buildings and infrastructure at LLA, Dougie will be defining and leading the Digital Strategy for LLA, ensuring best-in-class technology and experiences are introduced for both our customers and partners alike.