James Friend will be delivering the following in-person presentation for Intelligent Automation, a new conference track for TechEx Global 2023:

Cross industry learning: Fireside chat AI is coming into its own in the NHS: The positive impact of automation on bottlenecks and customer experience.

James shares his learning on the use of AI to deliver customer experience benefits for patients and large scale operational productivity improvements for clinicians and taxpayers within the NHS.

  • Making the right thing to do for the patient be the easiest thing to be done by the clinician
  • Aligning clinical capacity to pathway demand
  • Getting patients to the most appropriate environment for their assessment, for their treatment and for their care,
  • Steps to continue the movement of clinician-led digital and data gathering at scale to the heart of the health service
  • What can industry learn from data informed decision making at such a massive scale?