• Start Time:
    03:10PM
  • End Time:
    03:55AM
  • Day:
    Day 1

Talk:

  • The impact of AI and understanding when AI is most effective as a tool for customer service
  • Why smart tech are key to creating contextual experiences
  • Using AI to predict consumers intentions
  • Effective personalisation of communications to create positive impacts
  • What’s the most effective way of engaging staff and help them work along-side AI?
  • What are the cost implications both short and long-term?

 

Associated Speakers:

Alessio Dore

Manager - Data Science Algorithms

Deliveroo

Associated Talks:

03:55PM - Day 1

View Case study: Deliveroo

03:10PM - Day 1

View Panel: The Revolutionising of Customer Experiences through AI

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Heather Richards

CEO

Transversal

Associated Talks:

03:10PM - Day 1

View Panel: The Revolutionising of Customer Experiences through AI

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Colin Rattigan

(Former) Global VP Consumer Engagement / Digital Brand Commerce

Adidas Group

Associated Talks:

03:10PM - Day 1

View Panel: The Revolutionising of Customer Experiences through AI

View Full Info

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