Presentation: Mindful AI at Headspace – From Impersonal Statistical Modeling to Personalized Care

Talk:

Headspace is a values-first company: through 10 years of innovating the use of technology in meditation and mindfulness, the focus has never shifted from making sure that our approach to technological implementation is as mindful as our content.

Over the last year, much of that innovation has centered around ML-powered personalization: from in-app content recommendation to push notifications to AI-driven dynamic welcome flows. But implementing ML/AI solutions brings unique challenges: personalization is inherently intimate and demands great sensitivity in the ways we use and communicate member data.

In this talk, we’ll explore how Headspace balances the intimate and data-centric process of building ML solutions while maintaining our brand identity as a mindful actor.

Pre-recorded session