Alterra.ai is a Deep Learning / NLP startup that developed technology for building conversational virtual agents powered by artificial neural networks. They plug into existing inside sales and support channels, augmenting or even replacing contact center operators. They are capable of handling routine cases while escalating more complex ones to humans.
Virtually no traditional coding is required – just feed a training corpus of recorded conversations between live agents and users into the neural network. It learns how to emulate humans.