Dr. Matula leads the Emerging Products and Technology organization at Avaya, with a mission to create and deliver advanced and innovative applications to customers.  Recent innovations include mobile and web-based digital customer service, omni-dimensional contact center operations, AI-driven customer service, voice biometrics, and analytics. Dr. Matula has 70+ patents resulting from his work at Avaya.  A Senior Member of the IEEE, he holds degrees from the University of Michigan and Case Western Reserve.

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