Huard leads Forrester’s financial services practice, focusing on banking, payments, wealth management, and the insurance sectors. As head of the financial services practice, Huard leads Forrester’s clients to achieve transformational change, in customer experience, marketing, sales, service, and IT, driven by the disruptive technologies of artificial intelligence, big data and predictive analytics, ecosystems and APIs, automation and the zero back office, distributed ledger technologies, the Internet of Things, and Zero Trust security architectures.
Previous Work Experience
Huard has spent the past 27 years working in marketing agencies and consultancies, advising clients on marketing, sales, service and business technology strategies for industries ranging from financial services to entertainment to retail/ecommerce to travel and hospitality to pharmaceuticals and healthcare.
Huard holds an MBA from the Wharton School at the University of Pennsylvania, as well as a B.S. and an M.S. in aerospace engineering from the Pennsylvania State University.