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    Day 1


AI implementation has grown 270 percent in the past four years, including 37 percent in the past year alone. The rise is due to the maturation of AI capabilities, which have become an integral part of customer service strategies. In particular, conversational AI is helping businesses across industries engage customers more effectively.

So, what benefits are businesses actually seeing? How did they get started? And what are the lessons learned? Join IBM Watson expert Mitch Mason to discuss best practices and highlight the outcomes you could expect. Our expert will also dive into the benefits of Watson Assistant, IBM’s virtual assistant technology, and the most common customer service AI use cases.

Associated Speakers:

Mitchell Mason

Senior Offering Manager on the Watson Assistant Service


Associated Talks:

12:10PM - Day 1

View Lessons learned from applying conversational AI

10:20AM - Day 2

View Keynote Panel: Creating a data-driven culture

02:10PM - Day 2

View Afternoon Keynote: ROI of Conversational AI

10:20AM - Day 1

View Keynote Panel: Driving Digital Transformation through AI & Deep Learning

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