Are you making decisions based on incomplete data? The first step in harnessing the power of analytics is having the right data set spanning the whole customer journey. Leaving voice data unexplored and unused means you many be missing a wealth of insights that can directly impact business performance, customer experience and risk management. Join this session with Call Journey to learn
- The 4 industry trends driving the need for voice data
- Use cases and impact of voice data across the organization ( Customer Experience, Marketing, Sales, Contact Center, Risk & Compliance)
- The blueprint on how you can easily add voice to the enterprise data mix.
VP of Sales
10:00AM - Day 2
03:45PM - Day 2
10:30AM - Day 1