• Start Time:
    12:20PM
  • End Time:
    01:00PM
  • Day:
    Day 1

Talk:

  • The impact of AI and understanding when AI is most effective as a tool for customer service
  • Why smart tech are key to creating contextual experiences
  • Using AI to predict consumers intentions
  • Effective personalisation of communications to create positive impacts
  • What’s the most effective way of engaging staff and help them work along-side AI?
  • What are the cost implications both short and long-term?

 

Associated Speakers:

Ana Brant

Director, Global Guest Experience & Innovation

Dorchester Collection

Associated Talks:

12:00PM - Day 2

View Case Study: Using an algorithm to figure out what luxury customers really want

12:20PM - Day 1

View Panel: The Revolutionising of Customer Experiences through AI

View Full Info

Chen Peng

Head of Uber Everything Data Science

Uber

Associated Talks:

12:20PM - Day 1

View Panel: The Revolutionising of Customer Experiences through AI

View Full Info

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