• Start Time:
    03:45PM
  • End Time:
    04:30PM
  • Day:
    Day 2

Talk:

• The impact of AI and understanding when AI is most effective as a tool for customer service
• Why smart tech are key to creating contextual experiences
• Using AI to predict consumers intentions
• Effective personalisation of communications to create positive impacts
• What’s the most effective way of engaging staff and help them work along-side AI?
• What are the cost implications both short and long-term?

Associated Speakers:

Brett Marsh

VP of Sales

Call Journey

Associated Talks:

10:00AM - Day 2

View Unlock every conversation and deliver voice data to the enterprise

03:45PM - Day 2

View Panel: The Revolutionising of Customer Experiences through AI

10:30AM - Day 1

View Keynote Panel: Driving Digital Transformation through AI & Deep Learning

View Full Info

Michael Lira

Sr. Product Manager

The Walt Disney Company

Associated Talks:

03:45PM - Day 2

View Panel: The Revolutionising of Customer Experiences through AI

View Full Info

Aaron (Xiaoxin) Yin

CEO

Resure Technology

Associated Talks:

12:00PM - Day 2

View Natural Language Generation Reshapes How We Write

03:45PM - Day 2

View Panel: The Revolutionising of Customer Experiences through AI

View Full Info

Bin Mu

Chief Data & Analytics Officer

Brighthouse Financial

Associated Talks:

02:15PM - Day 2

View Transforming into Big Data Analytics

03:45PM - Day 2

View Panel: The Revolutionising of Customer Experiences through AI

View Full Info

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