• Start Time:
  • End Time:
  • Day:
    Day 2


  • Pursuing disruptive insights by creating and connecting a multi-medium customer listening strategy
  • How to use AI to turn your discerning customers into loyal fans by listening with extreme empathy
  • Identify touchpoints that matter. Design, craft and curate experiences around those key moments
  • Disrupt, prototype and reverse-engineer your organization to deliver ultra-luxury experiences

Associated Speakers:

Ana Brant

Director, Global Guest Experience & Innovation

Dorchester Collection

Associated Talks:

12:00PM - Day 2

View Case Study: Using an algorithm to figure out what luxury customers really want

12:20PM - Day 2

View Panel: The Revolutionising of Customer Experiences through AI

View Full Info

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